Consumer Protection
Last updated · June 18, 2026
Baystate Asset Management Co., Ltd. complies with the Financial Consumer Protection Act and related laws, and operates the following policies to protect financial consumer rights.
Consumer Protection Principles
The Company regards financial consumer trust as the foundation of the asset management business and conducts its work under the following principles.
- Suitability Principle — Identifying client investment objectives, financial situation, and experience to recommend appropriate products.
- Appropriateness Principle — For higher-risk products, transacting only after confirming the client's level of understanding.
- Duty of Explanation — Sufficient prior explanation of key product features, risks, and fees.
- Prohibition of Improper Solicitation — No provision of factually inaccurate content or conclusive judgments.
- Compliance with Advertising Regulations — Only materials reviewed under KOFIA advertising review are posted.
Complaint Handling Procedure
1. Receipt
Financial consumers may submit complaints through the following channels:
- Website Contact (24 hours)
- Visit or mail to headquarters
- Direct contact with dedicated Relationship Manager
2. Handling
Complaints are handled within 14 business days as a rule. Results are communicated through the same channel as the original submission.
3. Dispute Resolution
If agreement with the Company is difficult, assistance is available through the following external dispute resolution bodies:
FSS Financial Complaints Center
1332 (within Korea) · https://www.fss.or.kr
Korea Consumer Agency
1372 (within Korea) · https://www.kca.go.kr
Financial Dispute Mediation Committee
Under FSS · https://www.fss.or.kr/fss/fid/index.do
Investment Risk Notice
All investment gains and losses belong to the investor.
Principal loss may occur. Past performance does not guarantee future returns.
Before investing, review the product documentation, prospectus, and terms — and consult a professional if needed.
Principal loss may occur. Past performance does not guarantee future returns.
Before investing, review the product documentation, prospectus, and terms — and consult a professional if needed.
Elderly Investor Protection
The Company operates additional protective measures for investors aged 65+:
- Encouragement of family or legal representative attendance during recommendations
- Ensuring sufficient cooling-off period
- Separate verification procedure for high-risk product transactions
Consumer Protection Officer
The Consumer Protection Officer and responsible department will be designated and published on this page.
Related laws
- Financial Consumer Protection Act (FCPA)
- Financial Investment Services and Capital Markets Act (Korean abbreviation: FSCMA)
- Personal Information Protection Act
- Use and Protection of Credit Information Act